Pricing

One queue, sized to your site.

Pick the plan that fits your branches and counters, add what you need, and tell us about your site. We send a quote and set it up with you. Every plan has the kiosk, the TV with spoken calls in English and Swahili, SMS alerts and reports.

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Plans

Start small, grow by branch

Move up whenever you need to; your services, counters and tickets stay. Need one more counter or a few more logins? Add just that.

Starter

One branch, one team

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Quoted for your site

For a clinic, office or branch that wants one orderly queue: kiosk and QR tickets, a TV with spoken calls, SMS alerts and reports.

Branches1
Service counters3
Staff logins5
TV screens1
SMS a month200

Includes
Send SMS from the counter
SMS gateway and logs
Ticket SMS (on arrival, turn near, called)
TV display with spoken calls
Customer feedback after each visit
Touch kiosk, QR and phone tickets
Waiting and service time reports
Reception, counters, board and multi-department journeys

Growth

Several counters, several branches

Talk to us

Quoted for your site

For a growing SACCO, bank or hospital: more branches and counters, adverts on the TV, SMS campaigns and the API.

Branches3
Service counters12
Staff logins20
TV screens4
SMS a month1,000

Everything in Starter, plus
API access
Bulk SMS campaigns
Advert playlists on the TV

Business

A whole network of branches

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Quoted for your site

For banks, hospitals and agencies with many branches: the highest limits, WhatsApp and the audit log.

Branches10
Service counters40
Staff logins60
TV screens12
SMS a month3,000

Everything in Growth, plus
WhatsApp messaging
Activity and audit log

Custom

Built around your site

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Scoped to your site

We design the system around your site: head-office roll-out, integrations, on-site installation and training, and an offline on-site hub by arrangement.

Branches, counters, logins, screensNo limits

Every feature of every plan
Head-office roll-out across many sites
Integrations with your own systems
On-site installation and training
Offline on-site hub, by arrangement

Talk to us

Your queue runs on our secure cloud. We quote after a short call about your branches, counters and screens.

Your quote

Choose a plan, add what you need

Tell us what you need and we will send a priced quote, usually within one working day.

1. Plan

Pick the closest fit; you can change it later.

StarterOne branch, one team GrowthSeveral counters, several branches BusinessA whole network of branches

2. Add-ons

Optional. What your plan already includes is marked.

Messaging

500 more SMS a monthAnother 500 SMS a month for ticket alerts and campaigns. Sending stops at the monthly limit; add packs for more. · 500 SMS a month per pack

Bulk SMS campaignsMessage the people you have served, with opt-out handled and a delivery count.

WhatsApp messagingTicket messages and campaigns over the WhatsApp Business API. · + Meta conversation charges

SMS sender ID registrationYour business name as the SMS sender, registered per mobile network (Safaricom, Airtel, Telkom).

More features

API accessConnect your own systems: issue tickets, read the board and follow ticket events over the REST API.

Advert playlists on the TVPictures and videos on the waiting-room TV, scheduled by date, weekday and hour.

Extra capacity

Additional branchOne more branch above your plan limit, with room for 3 more counters and 1 more TV.

Additional 5 countersFive more service counters above your plan limit.

Additional TV screenOne more TV display above your plan limit. Hardware not included. · TV hardware not included

Additional 5 usersFive more staff logins above your plan limit.

Set-up and training

Set-up of departments, services and staffWe enter your departments, services, counters, journeys and staff logins so you start with a working queue.

On-site trainingTraining for your reception and counter staff at your site, half a day per visit.

TV, kiosk and ticket brandingYour logo and colours on the TV display, the kiosk and the printed ticket, and a welcome message.

3. About you

So we can call you about the set-up.

Your name Business or organisation Phone Email (optional) Anything we should know? (branches, counters, TVs)

Compare

Everything in each plan

Feature	Starter	Growth	Business
Limits
Branches	1	3	10
Service counters	3	12	40
Staff logins	5	20	60
TV screens	1	4	12
SMS a month	200	1,000	3,000
Queue
Reception, counters, board and multi-department journeys
Touch kiosk, QR and phone tickets
TV display with spoken calls
Advert playlists on the TV	Add-on
Waiting and service time reports
Customer feedback after each visit
Bulk SMS campaigns	Add-on
Messaging
SMS gateway and logs
Ticket SMS (on arrival, turn near, called)
Send SMS from the counter
WhatsApp messaging	Add-on	Add-on
Platform
API access	Add-on
Activity and audit log	–	–

FAQ

Pricing questions

Something else? Message us on WhatsApp.

How do I know which plan I need?

Count your branches and the counters that serve customers at the busiest time. One clinic or office with a few counters fits Starter; several branches or a bigger hospital or SACCO fits Growth; a bank or hospital network fits Business. If you are unsure, send an enquiry and we will size it with you.

Can I start small and upgrade later?

Yes. Move up whenever you like; your services, counters, staff and ticket history stay. If you only need a few more counters, TV screens or logins, add just those without changing plan.

What do I need on site?

Any tablet, PC or phone for the kiosk and counters, and a TV with a web browser (or a small streaming box) for the display. Hardware is bought separately; we help you choose. An offline on-site hub for sites with unreliable internet is available by arrangement on a Custom build.

How do SMS messages work?

Ticket alerts (on arrival, when your turn is near, when you are called) go through your own SMS gateway, with a monthly allowance on every plan. Sending stops at the allowance; add an SMS pack for more. Campaigns to the people you have served come with Growth and above.

Can I try it before paying?

Yes. Start a free demo with sample departments, services and counters, or open the live demo.

What happens after I send an enquiry?

We call you on the number you gave, usually within one working day, to confirm what you need, send the quote and agree the set-up, training and go-live date.